Send A Case - Bright Dental Lab

SEND A Case

Services

Bright Dental Laboratory is a global service provider. We use Toll overnight priority to ensure your work is collected and delivered without hassle and on the quickest service possible.

PICKUPS & COURIER SERVICES

Please use a scanner scans the data and sends the file to us, which saves time and postage.
Please find your suitable partner below, you can easily send us the case. Or Please use your preferred method to contact us, we can help you with everything.

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DIGITAL IMPRESSIONS

Bright Dental Laboratory is ready to help you with your digital workflow. We are a leader in digital technology for the dental industry. We are a full-service laboratory that can connect with partnering dentists across all major digital platforms.

Please call us on +86-136-1309-6118 or send an email to [email protected], or select your platform below and follow the “how to connect” guide.

  • Trios 3shape
  • Medit
  • Itero
  • Sirona Cerec
  • Care stream

If your platform is not listed, please call the laboratory so we can help you.

TRIOS 3SHAPE COMMUNICATE
To connect your Trios 3shape scanner with us:
1. Visit portal.3shapecommunicate.com
2. Login to your 3Shape Communicate account. If you do not have an account, please click on “create new account” link and proceed to register for one before moving to the next step
3. Click Connections on the navigation bar
4.Click Add Connection button

5. Enter “[email protected]” in the field. Make sure the “Show me Labs” option is ticked and then click Find

6. Select “Bright Dental Laboratory” in the result. Click Connect.
7. Once we approve your connection request, the status of Bright Dental Laboratory will change from “Waiting for approval” to “Active”
8. Go to you TRIOS scanner, select Configure > Lab Connections. Select Communicate for External Connection Method. Click Refresh. Make sure that Bright Dental Laboratory appears in your Communicate list.
SIRONA CEREC CONNECT
To connect your Sirona scanner with Bright Dental Laboratory:

1. Login to your Sirona Connect account via customer.connectcasecentre.com
2. Click on My Favourite Contractors
3. Click on Search Recipients to expand the search criteria
4. Select County China
5. Enter the Zip Code 518103
6. Click Start Search
7. Click the plus (+) icon in the add column of Bright Dental Lab and confirm the request
8. After performing a scan session on your scanner, you will be able to click on Connect, login and send the impression to Bright Dental Lab
If you have further questions regarding Sirona Connect services, we suggest you contact Sirona Connect Technical Support via 1300 766 843.

CARESTREAM CONNECT

To connect your Carestream with Bright Dental Laboratory:

  1. Login to CS Connect
  2. In the toolbar, click .
  3. In the Partners window, click Invite a partner.
  4. In the Email field, enter [email protected]
  5. In the Message box, either leave the default text or write your own message.
  6. Click Send.
  7. The invitation message is sent to the Laboratory and a Partner entry is created in the list of Partners.
  8. Once we have accepted your request you will be notified by email through CS Connect.

To send us a case via CS Connect follow the steps below:

  1. In the Case List, select a case and click .
  2. In the Case submissiondialog box, select a Bright Dental Lab from the drop-down list.
  3. Click Next.
    The Case Specificationsform appears.
  4. Select the required case details.
    Note: The Nextbutton in each section is greyed out until all the required details have been selected.
  5. Click Nextto move through the web form.
  6. In the final section of the form, to specify an optional due date, click in the Due datefield and then in the calendar that appears, select the required date and time (or just a date without a time). To delete a due date, click .
  7. Click Submit.

MY ALIGNTECH ITERO

To connect your iTero scanner with Bright Dental Laboratory:

  1. You can contact iTero support on +86-136-1309-6118 or you can contact the sales representative you purchased the scanner with.
  2. Give them our details Bright Dental Lab, [email protected]
  3. If you have any issues with this, we can make the call for you to connect our accounts.

When sending your scans to us follow the steps below:

  1. On the treatment information screen, under case type select iRecord.
  2. Under ship to select, Bright Dental Lab.
MEDIT LINK
To connect your Medit scanner with Bright Dental Laboratory:
Login to your Medit Link account.
On the left-hand side select Partners

In the search bar type in [email protected]

Then click on Request Partnership.

We will then receive a request through our Medit Link and you will be notified by email through Medit Link once we have accepted the connection

To send a case to us via Medit Link follow the below steps:
Head over to your Case Box and click on the case which you would like to make an order for
In the Case Details page, click the Order button and fill in the Order Case form accordingly and select Bright Dental Lab as the partner
Click OK and head to the Order Box to check that the order has been listed.
The order will be reflected as Pending until we accept the order.

TECHNICAL SUPPORT

DELIVERY AND TURNAROUND TIMES

Bright Dental Laboratory is available to take your phone call or respond to your email regarding any technical matter. With over 20 years of technical knowledge, continuous upskilling, and education we are here to help.

Please give the laboratory a call so you can talk directly with one of our friendly technicians.
All packages go through Hong Kong. We have our own pick-up and delivery service at Hong Kong airport, So we can pick up parcels normally without being affected by holidays.
We have a full range of services, technology, customer service specially-assigned to serve you.
Choose from any service that available on your area.
Express ways: Fedex, UPS, DHL, TNT, LINEX